Dear Nur Khadijah,Thank you for taking the time to share your review with us. We are pleased to hear that you enjoyed the convenience of our location as well as the room arrangement according to your request.We are, however, truly sorry to learn about the inconvenience you experienced with the bathtub pipes. Please be assured that our maintenance team is on standby 24/7, and we would have been more than happy to assist you immediately, even during the late hours. Your feedback will be shared with our team so that such matters can be avoided in the future.We sincerely appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
Dear Valued Guest,Thank you for taking the time to share your recent experience with us.We’re glad to hear that you appreciated our strategic location and spacious room layout, as well as the quality of our bedding and bathroom amenities. We do understand your feedback regarding the room soundproofing and overall expectations of a 5-star hotel. Please rest assured that we are exploring practical solutions to improve guest comfort and minimize sound intrusion.Your comments regarding room cleanliness have also been taken seriously and shared with our housekeeping team for immediate attention.We truly value your honest feedback as it helps us continue to improve, and we do hope to have the opportunity to welcome you back for a better stay in the future.Warm regards,BelleMarketing Communications ExecutiveHotel Maya Kuala Lumpur
